“Just because you said exactly what you wanted to say, doesn’t mean they heard exactly what you wanted them to hear.”
Anyone in the business of communicating needs to say this to themselves every day. No matter how strong of a communicator you are, how creative or experienced, it’s easy to slip into the mode of “this is good, people will get it.” But there’s always someone out there who doesn’t.
Crafting any message, from an email introduction to an annual report, starts with understanding the listener. It’s a you-first way of thinking. And it requires a posture of humility.
Humble is considerate. Humble is non-assuming. Humble leads the listener to this place: tell me more.
Humble connects with people, because it’s clear that we’re putting them first.
Everyone is on a journey. Humble communication starts with recognizing where your listeners are on their journey, not yours.